About Sharla's Web
Introduction & Skill Set
Sharlene Chapman (that's me) is the creator and owner of Sharla's Web. I have 15 years administrative and customer service experience in positions that have included, Personal Assistant and Office Administrator in the Legal profession, Website Maintenance and Executive Assistant at senior corporate level in the Australian NSW Local Government industry, and Support Consultant (software support, and online help documentation) with two multi national companies in the Information Technology industry.
I'm a quiet achiever who enjoys working with new products and systems. While working full time and raising a family, in 2007 I gained qualification with distinction overall for Website Development through the NSW Department of Education & Training (Business, Arts & Information Technology).
One of my most rewarding life experiences has been raising three great children who have grown into well balanced, responsible adults and I've recently welcomed to our world a beautiful baby grand-daughter.
I'm based in New South Wales, Australia and look forward to providing a balanced and empathic view of what my clients’ issues and needs are and how my web development skills and support services can help them achieve their business goals.
Mission
The goal of this site is to put my skills, training and experience to work for individuals, companies and employers who are interested in outsourcing their work to a qualified service provider.
My mission is to provide individuals and businesses with a way to get a professional website or administrative assistance at an affordable price and to maximize my clients' satisfaction with a view to earning their continued loyalty.
My aim is to help customers grow their businesses by providing great value through a high quality service that effectively meets their needs.
Core Values & Ethics
My core business philosophy is to obtain a thorough understanding of client requirements and ensure appropriate and cost effective results are achieved.
I have a strong commitment to maintaining the highest standards of integrity and developing long-term, mutually profitable relationships while providing a professional, friendly and personalized service.
Acknowledging and respecting my ethical responsibilities to my customers and in recognition of my professional obligation I agree to:
- Protect the interests of my clients at all times
- Safeguard the privacy and confidentiality of all proprietary information entrusted to me
- Retain confidentiality in regards to the storage and disposal of records
- Recognize my limitations and only provide services and or technologies based on my current level of competence
- Present honest information concerning my capabilities and those of my equipment
- Only offer information or advice that I am competent to assess
- Avoid conflicts of interest and ensure that my clients are aware of any potential conflicts
- Accept full responsibility for the work that I perform.
Personal Interests
In my spare time I enjoy teaching and demonstrating 50's style rock and roll swing dancing for schools, small groups and couples. I also enjoy reading, music and the occasional film.
View my professional resume here.