ObjectiveObjectives
To contribute to your organization's success through the use of exceptional service and development of quality web sites.
To work in an environment where I can enjoy the challenge of learning and deploying new development and technical skills.
Qualifications
Solid Web Development Skills
Exceptional versatility and adaptability
Dedication and drive as a hard working individual
Good communication skills
Ability to manage multiple tasks in a pressured environment
Solid Administrative experience
Computer Skills
Website Development
Drupal CMS
XHTML
CSS
PHP
JavaScript
mySQL Databases
Adobe Design Premium CS3 Suite
Dreamweaver CS3 & CS4
Flash CS3 Professional
Photoshop CS3 Extended
Microsoft Office 2007 Suite
Word
Excel
Access
Powerpoint
Publisher
Miscellaneous
Fujitsu 2000plus
UNIX - introduction
DataWorks
Help & Manual
XDK
WORK EXPERIENCE & PROFESSIONAL SKILLS
2009 - Continuing
Web Coordinator, Civica Pty Ltd
Key Responsibilities:
Initial technical development and coordination of Civica Authority Local Government staff intranet.
Continued development and maintenance of staff intranet.
Continued development and maintenance of Civica Authority Local Government web site and customer support areas.
Liaising with staff and management across Australia and New Zealand to coordinate content for Authority web site and staff intranet.
2008 - 2009
Customer Services Administrator, Civica Pty Ltd
Key Responsibilities:
Production of Help Documentation for the 2000plus software application including online help.
Help Desk Support for 2000plus to NSW Local Government Councils.
Functional Testing of the 2000plus program.
Maintenance and Administration of Customer Web site
Reception and Administration duties when required.
2005 - 2008
Support Consultant, Fujitsu Australia Limited,
Local Government Solutions
Key Responsibilities:
Production of Help Documentation for the Fujitsu 2000plus software application including online help.
Help Desk Support for Fujitsu 2000plus to NSW Local Government Councils.
Functional Testing of the Fujitsu 2000plus program.
Maintenance and Administration of Customer Web site
Limited end-user training.
Reception and Administration duties when required.
2004-2005
e-Business Officer, Blayney Shire Council
Key Responsibilities:
Maintenance of existing local-e web site content
Development of new content for web site
Liaise with other content providers within Council, collate and publish content
Create user accounts and assign levels of access and passwords for community groups and council users
Editorial responsibility for content, maintaining consistent quality and style of site
Provide user support for community groups and council staff
Documentation:
Create and implement Web site Policy
Acceptable Use Policies for Council and Community Groups
Privacy Statement
Customer Service Officer, Blayney Shire Council
Key responsibilities:
Fujitsu 2000plus:
Receipt of money from customers
Receipt daily mail remittances
Assist Rating Section
Process Notices of Property Sales
Preparation of Section 603 Certificates
Deft downloads from internet banking
Customer enquiries and referral
Reconciliation of daily revenue
Banking
Community Centre and Show ground bookings
Companion Animal Act registrations and identifications
Maintain petty cash
1998-2004
Records Officer, Blayney Shire Council
Key Responsibilities:
Assist and educate staff using Fujitsu and Data works, correct file management procedures, locating files and documents.
Management and registration of incoming and internally generated documents using Data works
Document and file management including collection of files, tracking of files, file transfers and re submissions.
Document and records research and retrieval.
Creation of new files (Fujitsu)
Filing and distribution of minutes following monthly Council meetings.
Coordination of Council’s incoming and outgoing mail including opening, sorting, acknowledging, registering, filing and distribution to responsible staff.
Operation of Council’s switchboard including daily opening and closing, answering enquiries, redirecting alls to responsible officers and taking messages.
Maintain Council’s Policy Register.
Maintain Council’s Legal Documents Register.
Maintain Council’s Community Register.
Maintain Council’s Delegations Register.
General typing.
Daily backup and fortnightly relief for Customer Service Officer.
1998
Personal Assistant, Blayney Shire Council
Key responsibilities:
Provision of high quality executive secretarial services and administrative support to the General Manager.
Responsible for preparation, collation and distribution of Council Business Papers and other associated documents.
Typing of Minutes, arranging and distributing mark outs to Records Section.
Typing of all letters, reports, memorandums and documents presented by recorded dictation, written draft or transcribed from shorthand.
Research, draft and prepare letters and memos for the General Manager and ensure matters are appropriately dealt with in a timely and efficient manner.
Establish and maintain effective relationships with appropriate community and corporate organizations and individuals.
Arrange General Manager and elected members’ attendance at meetings, seminars, training and conferences including travel and accommodation bookings.
Take and produce minutes of meetings as required.
Comply with Council budgets, policies and delegated authorities.
Co-operate with other staff, elected members and organizations to achieve Council’s objectives.
Provide accurate information, advice and service to enquiries.
Undertake all duties in a prompt and professional manner.
Perform all other related duties for General Manager, Councilors and Council staff as assigned from time to time.
1997
Temporary Office Clerk, Skilled Personnel
Dairy Farmers, Orange
Banking, reconciliation reports, data entry, reception, typing.
Boral Timber, Bathurst
Typing, data entry and reproduction of all personnel files.
ANZ Bank, Bathurst
Telephone reception, filing, typing of all letters, memorandums, file notes, mortgage documents and loan approvals for Manager and Loans Officers.
IRS Total Injury Management
Typing of all letters, memorandums and rehabilitation reports, telephone, reception and all other duties as required.
1992
Receptionist/Accounts Clerk, Friskies Pet Care (Nestle), Blayney
Reception duties – telephone and typing as required for Production Managers and Project Office.
Data coding and input for Financial Controller and Accounts Section.
Filing and typing for Plant Manager and other staff as required.
1982-1988
Senior Typist, Blayney Shire Council
All typing and collating of Business Paper Reports and Minutes for distribution to Councilors and Staff, typing of all letters, memorandums etc. as required for Shire Clerk, Deputy Shire Clerk, Shire Engineer, Health & Building Surveyor.
Records system maintenance and other general office responsibilities, data input for Rates Section, telephone and reception duties.
1979-1982
Legal Secretary, McIntosh, McPhillamy & Co., Bathurst
All typing from shorthand, Dictaphone and written drafts
Conveyancing
Litigation in all jurisdictions
Debt recovery
Probate
Family Law
Criminal Law
General areas of taxation and trusts, company documents, commercial documents
Registration of legal documents.
Reception, filing, petty cash and telephone duties.
Office Administration
Training and supervision of Receptionist
TERTIARY QUALIFICATIONS
2007
Certificate IV in Information Technology (Web site Design)
Western Institute of TAFE, Bathurst Campus
Passed with Distinction
2003-2004
Certificate III in Information Technology (Software Applications)
OTEN TAFE, Strathfield Campus, Online delivery course
Passed with Distinction
2002
ACLET Certificate III in Local Government (Administration & Governance)
Passed with Distinction
2001-2002
Certificate II in Information Technology
Western Institute of TAFE, Orange Campus, Online delivery course
Passed with Distinction.
1978
TAFE, Adelaide Street, Blayney Campus
Day Secretarial Course
Passed with Distinction.
1977
Blayney High School – High School Certificate
Passed.
PERSONAL INTERESTS & ACTIVITIES
Technology in general
Web site Design
Reading
50’s Swing Dancing
Middle Eastern Dancing
Enjoy supporting and communicating with two children through World Vision Australia.
REFEREES
Peter Shanks (Teacher, Bathurst TAFE)
Phone +61 2 6338 2448
Rod O’Keeffe
Phone +61 2 5310 2300
Dave Nicholls
Phone +61 2 6310 2300
ABOUT ME
I'm based in New South Wales, Australia and have 15 years administrative and customer service experience in positions that have included, Personal Assistant and Office Administrator in the Legal profession, Web site Maintenance and Executive Assistant at senior corporate level in the Australian NSW Local Government industry, and Support Consultant (software support, technical writing) with two multi national companies in the Information Technology industry.
I’m a quiet achiever who enjoys working with new products and systems. While working full time and raising a family, in 2007 I gained qualification with distinction overall for Website Development through the NSW Department of Education & Training (Business, Arts & Information Technology).
I now look forward to providing a balanced and empathic view of what my clients’ issues and needs are and how my web development skills and support services can help them achieve their business goals.